Cancellation & Refund Policy

This Policy is issued by Aveoearth Impact Private Limited (“Company”), operating under the trade name AveoStack.

AveoStack is a trade name only and has no independent legal existence.

This Policy forms part of the Company's Terms of Service and applicable Statements of Work (“SOW”). In case of conflict, the executed SOW shall prevail.

Nothing in this Policy limits statutory rights that cannot be lawfully excluded under applicable law.

The Company provides non-tangible digital and professional services including software development, consulting, AI solutions, SaaS services, and compliance facilitation.

These services involve allocation of professional time, technical resources, infrastructure, and third-party commitments. Accordingly, traditional product “returns” do not apply.

Payments are deemed final once processed through authorised banking channels or payment gateways.

Service commencement may include onboarding, requirement analysis, resource allocation, system configuration, documentation review, internal planning, or third-party coordination.

Where permitted by applicable law, activation or commencement of digital services constitutes performance of contract.

4.1 No Automatic Refunds

Payments are not automatically refundable.

4.2 Non-Refundable Components

The Client acknowledges that certain services provided by the Company involve immediate resource allocation, man-hour commitment, and third-party disbursements. Unless required by applicable law, the following components are strictly non-refundable:

• Consultation & Advisory Fees: Fees for strategic planning and discovery sessions already conducted. These are non-refundable as per the plan subscribed:

  Growth Plan: ₹1,000

  Pro Plan: ₹2,500

  Enterprise Plan: ₹5,000

• Onboarding & Compliance Verification Charges: Costs associated with business credential auditing, KYC document verification, and coordinating merchant account activation with third-party payment aggregators.
• Setup & Configuration Fees: Labor costs for initial software environment setup, domain mapping, and email infrastructure.
• Statutory & Government Fees: Any payments made to government portals (e.g., GST, MSME, ROC filing fees) or for Digital Signature Certificates (DSC).
• Third-Party Platform Costs: Direct costs for domain registration, SSL certificates, and premium API/AI agent tokens.
• Completed Milestone Payments: Any fees paid for project phases that have been signed off or delivered.
• Transaction Taxes & Gateway Charges: GST and processing fees already collected by payment intermediaries at the time of the transaction.

Note: The above clauses are applicable across all service plans — Growth (₹15,999), Pro (₹32,499), and Enterprise (₹54,999+). Consultation fees are fixed as stated above. All other non-refundable components including Onboarding & Compliance Verification, Setup & Configuration, Statutory & Government Fees, Third-Party Platform Costs, Completed Milestone Payments, and Transaction Taxes & Gateway Charges may vary depending on the specific requirements and scope of work, and will be confirmed in the official quotation.

5.1 Before Substantive Service Commencement

If cancellation is requested in writing before substantive commencement:

The Company may, in its reasonable discretion:

• Issue a refund after deducting administrative and processing costs; or
• Offer service credit.

5.2 After Service Commencement

Where services have commenced:

• Client remains liable for work performed up to cancellation date.
• Client remains liable for non-cancellable third-party commitments.
• Refunds, if any, are limited strictly to unperformed and unallocated portions of services.

Work commenced constitutes allocation of professional resources and is non-reversible.

Subscriptions and retainers are billed in advance.

Cancellation takes effect at the end of the active billing cycle unless otherwise agreed in the applicable SOW.

No prorated refunds for unused periods unless required by law or agreed in writing.

Non-usage does not create refund rights.

Government fees, filing charges, statutory payments, cloud hosting fees, API charges, and third-party costs are non-refundable once incurred.

Delays or rejections by regulators or third parties do not create refund entitlement where contractual obligations have been performed.

If Client believes the Company has materially failed to perform strictly as defined in the SOW:

• Written notice must be provided within fourteen (14) days of discovery.
• The Company shall be given a reasonable opportunity to cure.

If material non-performance directly attributable to the Company is established and cannot reasonably be cured, the Company may, at its reasonable discretion:

• Re-perform the affected services; or
• Issue a partial refund limited to the affected and unperformed portion.

This constitutes the Client's sole and exclusive monetary remedy to the extent permitted by applicable law.

Approved refunds:

• Are processed to the original payment method
• Typically within 7–14 business days
• Exclude gateway fees, taxes, and third-party deductions unless legally required

Client agrees to contact the Company prior to initiating chargebacks.

The Company reserves the right to recover reasonable administrative costs and chargeback fees to the extent permitted by applicable law.

Proof of service activation and this Policy may be used in dispute proceedings.

Requests must be submitted in writing to:

Incomplete or delayed requests may affect eligibility.